Our Policies 

Appointments & Cancellations!

Appointment reminders are sent via email. Cancellations must be made at least 24 hours prior to the scheduled appointment and can be done several ways (self-cancel via patient portal or send message requesting cancellation through the patient portal). Because payment is expected in advance, if you cancel at least 24 hours prior to your appointment, you will get a full refund. If you cancel within 24 hours of your appointment, you will pay $75 late fee

Examples:

If your appointment is Wednesday at 10am, you must cancel before 10 am Tuesday.

If your appointment is Monday at 2 pm, you must cancel before 2 pm Sunday.

We understand things happen and you may miss your appointment for reasons that are out of your control, you may reschedule the appointment. If there are 2 consecutive cancellations, you will be discharged from the practice.

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Medication Refills!

Electronic prescriptions are sent directly to your pharmacy within your state of residence. Prescriptions are not mailed. You will receive enough medication refills until the next scheduled follow-up appointment, therefore, sending a message about refills is generally not necessary. However, occasionally refills do not always get sent to pharmacies as planned. In this case, please place your refill request through the patient portal. Changes are not made to your medication(s) without an appointment.